c. myblog

February 2, 2017

3 Common Lending Misconceptions to Avoid

In a recent blog, we posed 4 questions that you should answer about your lending experience.  Today, we want to drill down a little further into some common beliefs that have, more often than not, been disproven by the data. 1.  We prioritize service for our direct members. Do you think that the loans you make […]

January 11, 2017

Focusing on Branch Profitability, Solely, Misses the Mark: 4 Things to Consider

As consumers’ preferences continue to evolve, it is becoming painfully clear that focusing solely on branch profitability will provide an incomplete or even misleading picture for decision-makers. Think of it this way.   Traditional branch profitability analyses often reward branches for living off the past.  Consider a branch that has a large loan portfolio, creating a […]

December 1, 2016

Know Your Numbers: 4 Questions You Should Answer About Your Lending Experience

Interest rates may go up and interest rates may go down, but a laser focus on your member experience is essential, regardless of what interest rates do. Just about every credit union has easy access to the data needed to answer the following 4 key questions about the lending experience: Are we attracting enough of […]

November 10, 2016

Focus on Frictionless

Your competition is not standing still. They are making it faster and easier for a consumer to open an account and get a loan by removing friction in their processes. More and more consumers are getting spoiled by how fast they can now do their banking, and they are telling their friends. You can easily […]

June 9, 2016

Strategic Implementation: Huddle Daily for Strategic Success

Institutions are in a constant state of change. Core conversions, new products, and improving processes are just a few examples of change that credit unions go through to help support strategic initiatives; inherent in any of these changes is a need for behavior change. Often institutions focus on the change itself. The change is implemented, […]

Start typing and press Enter to search