c. myblog

December 1, 2016

Know Your Numbers: 4 Questions You Should Answer About Your Lending Experience

Interest rates may go up and interest rates may go down, but a laser focus on your member experience is essential, regardless of what interest rates do. Just about every credit union has easy access to the data needed to answer the following 4 key questions about the lending experience: Are we attracting enough of […]

November 10, 2016

Focus on Frictionless

Your competition is not standing still. They are making it faster and easier for a consumer to open an account and get a loan by removing friction in their processes. More and more consumers are getting spoiled by how fast they can now do their banking, and they are telling their friends. You can easily […]

June 9, 2016

Strategic Implementation: Huddle Daily for Strategic Success

Institutions are in a constant state of change. Core conversions, new products, and improving processes are just a few examples of change that credit unions go through to help support strategic initiatives; inherent in any of these changes is a need for behavior change. Often institutions focus on the change itself. The change is implemented, […]

March 31, 2016

How Better Processes Can Help Solve Your Talent Crisis

As the nation’s unemployment rate continues its downward trend, many credit unions are celebrating higher loan demand and lower loan losses.  But as most employers know, low unemployment levels have a darker side. Great talent is precious and sometimes elusive.  To survive and thrive in the highly competitive and rapidly evolving financial services industry, high-quality […]

February 11, 2016

Are Millennials Finding You Attractive ?

As time marches on, we find Millennials coming into their most financially productive years, and they need financial services. In 2010, Gen Y made up only 17% of vehicle sales. Five years later, that number has grown to 28% of sales, while Baby Boomers and Gen X have flatlined or fallen back (according to J.D. […]

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