c. myblog

December 18, 2014

Software is Not the Answer (It’s Just a Piece of it)

When it comes to big software installations, it’s easy to lose sight of the real objective. It’s common for projects to be focused on implementing software when that’s not the real goal. These projects spring from business needs, such as reducing the time it takes to open accounts or process loans. While a piece of […]

December 4, 2014

Process Improvement: Did the New Process Become Second Nature?

Source: Google Many credit unions are focusing on process improvement to improve scalability, enhance member and staff experience and to control operating expenses. It can be invigorating for many people to shed practices that are non-value add. However, it can also be scary for some to change habits. A key success factor in the process […]

October 2, 2014

Non-Value Add Activities: Where Are They?

Sometimes we are our own worst enemy—and it’s not intentional. Credit unions have spent the past few decades growing from tight-knit, job-related hubs to financial institutions prevalent in the whole community. Credit union staff are finding that some of the activities and roles that once made sense have become outdated and no longer add value. […]

August 21, 2014

Create a Process for Successful Execution of the Strategic Plan

Strategic planning can excite, galvanize and motivate teams; however, even the best strategic plans are worthless without great execution. Teams often find themselves scrambling. What sounds doable while isolated from the everyday whirlwind can seem insurmountable post-strategic planning. A solid process surrounding strategic planning can contribute greatly to successful execution. It’s no secret that strategic […]

June 26, 2014

Don’t Take This Wrong: Being Lazy Is Not The Same As Being Efficient

A common process improvement tactic is to take a thorough look at current processes and analyze them for non-value add (NVA) activities. NVA activities usually meet one or more of the following criteria (all other activities are value-add): The activity has no customers, internal or external Customers/members are not willing to pay for it The […]

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