c. myblog

October 2, 2014

Non-Value Add Activities: Where Are They?

Sometimes we are our own worst enemy—and it’s not intentional. Credit unions have spent the past few decades growing from tight-knit, job-related hubs to financial institutions prevalent in the whole community. Credit union staff are finding that some of the activities and roles that once made sense have become outdated and no longer add value. […]

August 21, 2014

Create a Process for Successful Execution of the Strategic Plan

Strategic planning can excite, galvanize and motivate teams; however, even the best strategic plans are worthless without great execution. Teams often find themselves scrambling. What sounds doable while isolated from the everyday whirlwind can seem insurmountable post-strategic planning. A solid process surrounding strategic planning can contribute greatly to successful execution. It’s no secret that strategic […]

June 26, 2014

Don’t Take This Wrong: Being Lazy Is Not The Same As Being Efficient

A common process improvement tactic is to take a thorough look at current processes and analyze them for non-value add (NVA) activities. NVA activities usually meet one or more of the following criteria (all other activities are value-add): The activity has no customers, internal or external Customers/members are not willing to pay for it The […]

June 19, 2014

Lending Process Improvement: New Processes, New Problems, New Solutions

Understanding a baseline for any process you are improving is critical for tracking changes, progress and, ultimately, the success of the endeavor. Further, tracking progress and understanding trends will help ensure a new process is “under control” and that any unintended consequences are recognized and addressed. In this example, a credit union is improving its […]

May 23, 2014

Process Improvement: Are You Getting Your Desired Results Out of New Systems?

Many credit unions have implemented new loan origination and/or new account opening systems. While these new systems can absolutely enhance consumer experience, save time and drive better performance, we sometimes find that old processes remain in place when new systems are launched. If your credit union has implemented new systems and has not achieved desired […]

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