c. myblog

June 26, 2014

Don’t Take This Wrong: Being Lazy Is Not The Same As Being Efficient

A common process improvement tactic is to take a thorough look at current processes and analyze them for non-value add (NVA) activities. NVA activities usually meet one or more of the following criteria (all other activities are value-add): The activity has no customers, internal or external Customers/members are not willing to pay for it The […]

June 19, 2014

Lending Process Improvement: New Processes, New Problems, New Solutions

Understanding a baseline for any process you are improving is critical for tracking changes, progress and, ultimately, the success of the endeavor. Further, tracking progress and understanding trends will help ensure a new process is “under control” and that any unintended consequences are recognized and addressed. In this example, a credit union is improving its […]

May 23, 2014

Process Improvement: Are You Getting Your Desired Results Out of New Systems?

Many credit unions have implemented new loan origination and/or new account opening systems. While these new systems can absolutely enhance consumer experience, save time and drive better performance, we sometimes find that old processes remain in place when new systems are launched. If your credit union has implemented new systems and has not achieved desired […]

March 20, 2014

The Value of a (Process Improvement) Minute

For so long, anyone exposed to commercials has heard the pitch, “15 minutes could save you 15% or more on car insurance.” Then a competitor came along less than a month ago and advertised, “15 minutes for a quote is crazy. See how 7½ minutes could save you on car insurance.” For car insurance consumers, […]

January 23, 2014

Process Improvement For Credit Unions

If you know what the term “firing on all cylinders” means, then you know what an efficient process looks like. When something is functioning at this level, it is working at its fullest capability or in optimum condition. An example of a loan process firing on all cylinders is when your MSRs, loan officers, underwriting […]

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