c. myblog

March 20, 2014

The Value of a (Process Improvement) Minute

For so long, anyone exposed to commercials has heard the pitch, “15 minutes could save you 15% or more on car insurance.” Then a competitor came along less than a month ago and advertised, “15 minutes for a quote is crazy. See how 7½ minutes could save you on car insurance.” For car insurance consumers, […]

January 23, 2014

Process Improvement For Credit Unions

If you know what the term “firing on all cylinders” means, then you know what an efficient process looks like. When something is functioning at this level, it is working at its fullest capability or in optimum condition. An example of a loan process firing on all cylinders is when your MSRs, loan officers, underwriting […]

September 12, 2013

Execution: A Strategic Plan’s Worst Enemy

  Many credit unions are heading into their annual strategic planning process.  Successful strategic planning requires credit unions to answer tough questions.  For example: Is our business model relevant or does it need to be fine-tuned or completely overhauled?  Are members changing the way they use our delivery channels and, if so, what do we […]

July 18, 2013

How Collaborative Is Your Team?

It takes a village to raise a child. To raise a project, it takes a great team. If your credit union has ever tried to implement a new project, you might have discovered that one of the biggest factors influencing it is the people you have involved—they can either help or hinder your project’s success. […]

September 27, 2012

Critical Business Intelligence for Strategic Planning and Process Improvement

As many credit unions begin addressing their strategic plans this fall, it’s important that stakeholders have adequate business intelligence to help inform and support decisions to continue or adjust strategic direction.  While each credit union’s areas of focus will certainly be unique, there are common themes that we recommend all credit unions consider as they […]

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