c. myblog

December 1, 2016

Know Your Numbers: 4 Questions You Should Answer About Your Lending Experience

Interest rates may go up and interest rates may go down, but a laser focus on your member experience is essential, regardless of what interest rates do. Just about every credit union has easy access to the data needed to answer the following 4 key questions about the lending experience: Are we attracting enough of […]

November 10, 2016

Focus on Frictionless

Your competition is not standing still. They are making it faster and easier for a consumer to open an account and get a loan by removing friction in their processes. More and more consumers are getting spoiled by how fast they can now do their banking, and they are telling their friends. You can easily […]

October 27, 2016

AICPA: Buzz About CECL

We had the benefit of speaking at the AICPA conference on one of our favorite topics, how to use ALM for actionable business intelligence. In this case, the focus was on how a credit union can support changes to remain relevant. Another topic that also had a lot of buzz at the conference was CECL, […]

October 20, 2016

c. notes – Evaluating Risk/Return Trade-offs When Margins Are Razor Thin

It is no secret that decisions today are more complex and far-reaching than ever before, and margins are razor thin. Traditional and non-traditional competitors on the battlefield keep multiplying and plotting to get more of consumers’ business, all while credit unions have to throw resources toward protecting their flank from attacks such as the CFPB, […]

September 29, 2016

Get Them While They Are Young

So often, credit unions focus on attracting younger members in their 20s.  The intent is to make them lifelong members so the credit union can benefit when those members are older and ready to borrow.  This idea makes sense when considering how consumers’ income and expenditures increase as they age, particularly in what is considered […]

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