c. myblog

November 12, 2015

Strategic Planning for Payment Options

We all know there is tremendous uncertainty with respect to the payments battle. There are numerous players in this market. Just a few are shown below. It is not enough for credit unions to just add multiple payment options for members. If credit unions want to be able to generate revenue in this environment they […]

September 26, 2013

IT Project Management

Looking back 20 years, most of us were content to sit and wait while our modems hissed and pinged to life. Now, the average person is unwilling to wait 10 seconds for a page to load or for the technology to work. The cliché is true—technology is constantly changing. And, if your credit union is […]

May 30, 2013

To Branch Or Not To Branch

During strategic planning, credit unions often struggle with deciding to add (or close) physical branches. Constantly changing technology often poses the question if branches are necessary, but a big piece of the puzzle is whether branches are valued by members. Consider these research findings by CMB Pulse: 67% of bank customers* say branch proximity is […]

May 23, 2013

Mobile Banking, Evolving Member Behavior and Your Bottom Line

Logically, providing members with on-demand information at their fingertips will influence their decisions and behavior.  Consider these insights on mobile usage reported by the Federal Reserve in a 2012 study: 87% of the U.S. adult population has a mobile phone 64% of mobile banking users have checked their account balance before making a large purchase […]

March 14, 2013

Have You Looked in the Mirror Lately?

As members continue to adopt online channels, the online “face” of your credit union may be the only face many of your members see on a regular basis. Is that online/mobile experience on par with the branch or phone experience you strive for? In the rush to keep up with expensive technology advances, credit unions […]

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