c. myblog

May 23, 2013

Mobile Banking, Evolving Member Behavior and Your Bottom Line

Logically, providing members with on-demand information at their fingertips will influence their decisions and behavior.  Consider these insights on mobile usage reported by the Federal Reserve in a 2012 study: 87% of the U.S. adult population has a mobile phone 64% of mobile banking users have checked their account balance before making a large purchase […]

March 14, 2013

Have You Looked in the Mirror Lately?

As members continue to adopt online channels, the online “face” of your credit union may be the only face many of your members see on a regular basis. Is that online/mobile experience on par with the branch or phone experience you strive for? In the rush to keep up with expensive technology advances, credit unions […]

December 6, 2012

Technology: How Much Is Right For Your Credit Union?

More and more, credit union management teams are bombarded with industry periodicals, board member requests and requests from certain segments of the membership for “more technology.” However, in order to provide the most value to the overall membership, what type of technology would satisfy “more technology”?  More specifically, what is the right level of investment […]

February 16, 2012

Mobile Banking And Strategic Resource Allocation

The Credit Union Times recently released an article titled Mobile Banking Report: Credit Unions Lagging Banks.  In the article, Mary Monahan of Javelin Strategy & Research cautions that institutions that lack mobile banking risk losing valuable customers to those that offer it.  She enforces that many credit unions still do not offer mobile banking apps […]

January 28, 2011

Threats To Interchange—More Than Just An Income Issue

The financial services industry is still holding its breath awaiting the repercussions of the Durbin Amendment reforming debit interchange.  The initial threat for which many are preparing is a material reduction in non-interest income.  Although the amendment exempts financial institutions with less than $10 billion in assets, opponents argue that merchants will (of course) coerce […]

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