Schedule of Events

CUES Elite Access Course – Effective Process Improvement: Starting Off on the Right Foot (Session 1)

Nov 14, 2018

Session 1:  Process Improvement:  Dos & Don’ts of Articulating Objectives
November 14, 2018 | 12:00 p.m.-1:00 p.m. Central Time

Session 2:  Process Improvement:  Effectively Defining & Communicating What’s in Scope & Out of Scope
November 28, 2018 | 12:00 p.m.-1:00 p.m. Central Time

Presenter:  c. myers corporation

Description:  Continuous process improvement should not be a buzz phrase.  It should be a way of life.  To make it a habit, it is necessary for all stakeholders to clearly understand the end goal.  Session 1 is designed to help participants learn how to clearly think through an effective objective statement, which includes proven dos and don’ts.

Once an effective objective statement is agreed upon, stakeholders need to be deliberate in articulating what is in scope, and out of scope so that the endeavor does not grow unintended tentacles.  Session 2 will dive into how to facilitate a productive process for determining what’s in scope and out of scope.

Who Should Attend:  Lending, Operations, IT, CFOs, and project managers

Key Takeaways:  Participants will be better equipped to kick projects off on the right foot, and keep them on track, by clearly stating and communicating the objectives and strategic necessity of a specific process improvement initiative.

How to handle a process improvement initiative that begins to experience scope creep – using real-world examples relevant to the credit union industry.

Registration:  Registration for the November 14, 2018 and November 28, 2018 Elite Access courses will be available at a later date.  Participants must be available for both courses.  For information on additional Elite Access courses hosted by CUES, please visit



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