Schedule of Events

CUNA Operations, Sales & Service Council Conference

Sep 30, 2016

Las Vegas, NV

The World is Changing at Lightning Speed:  Does Your Credit Union Need to Uber its Processes?

Relevancy should be one of the most important words on the lips of every credit union decision-maker.  Consumers today want everything easy, and they want it delivered so fast that they don’t even have to THINK about it.

Concerns about competition shouldn’t only be focused on other financial institutions.  Rather, the focus should also be on non-traditional competitors with deep pockets and without the burden of expensive branch structures and compliance.  These non-traditional competitors are making borrowing, saving, and paying for things easier and faster for consumers and small businesses alike.

C. Myers will speak on Thursday, September 30 from 9:30-10:30 am and 11:15 am-12:15 pm.

Companies such as Amazon and Uber are re-defining what easy means for the consumer.  If you answer NO to any of these questions, this session is a must attend:

  • Would most of your new members characterize opening their accounts with you as a rewarding experience because it was fast and easy?
  • Would members tout to their friends how fast and simple it was to get a loan from your credit union?
  • Is most of your interaction with members spent on cross-selling your valuable products and services?

Participants will walk away with actionable “next steps” that can be used immediately to change mindsets and improve processes that enhance BOTH member and employee experiences.

 

Cosmopolitan Hotel
3708 S Las Vegas Blvd,
Las Vegas, NV 89109

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