C. Myblog

Process Improvement: Did the New Process Become Second Nature?

December 4, 2014

Definition of Second Nature

Source: Google

Many credit unions are focusing on process improvement to improve scalability, enhance member and staff experience and to control operating expenses. It can be invigorating for many people to shed practices that are non-value add. However, it can also be scary for some to change habits.

A key success factor in the process improvement process is to consistently audit new processes until they become second nature. Consistent process audits are great for helping people understand that the new process is here to stay, which often results in faster improvements.

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