Entries by Heidi Reyes

, , , , ,

3 Things We Know Will Help Leaders in Navigating Uncharted Waters

3 minute read – As we help credit union leaders navigate these uncharted waters, remembering simple things can make a big difference.  Today we are outlining 3 things that we know will help leaders. How you address these realities will depend on your credit union’s culture, level of concern for, and response to the current […]

, , , , ,

Mortgage Refis and a Wild Rate Environment – Just a Few Considerations

5 minute read – Mortgage refinance requests are coming in at record rates.  This type of volume was already causing significant backlogs for some.  The complexity just increased now that many businesses are practicing social distancing and the Fed took more emergency steps on Sunday, March 15, 2020. The questions in this blog only scratch […]

, ,

180-Second Exercise – Challenger Banks

3 minute read – There are more challenger banks entering the market – creating new and non-traditional competition for credit unions.  The challenger banks are often touting unique approaches, products, and features as a way of attracting new customers.  With this new competition comes questions of how credit unions will continue to compete and thrive. […]


6 Keys to Building a Culture of Continuous Process Improvement

3 minute read – Improving a process can bring many positive changes, including boosting profitability, but we’re often asked how organizations can progress from making improvements on processes to embedding process improvement into the culture. By definition, changing the culture requires changing mindsets as well as actions.  It means moving away from most people not […]