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Business Intelligence Strategy – Put the Horse Before the Cart

5 minute read – After receiving great feedback on this topic, we have decided to remind leaders how important it is to establish clear objectives for business intelligence (BI) and data analytics initiatives.  There are almost as many strategic initiatives focused on business intelligence (BI) and data analytics as there are financial institutions.  The potential … Continued

180-Second Exercise: Amazon One Palm Scanning Opportunities 

Biometric authentication methods are one the newest generations of security measures and one of the latest iterations can be found at your local Whole Foods.  The next time you are buying organic kombucha, you may find yourself in front of an Amazon One sensor alongside the register. Amazon One sensors enable consumers to use their … Continued

Bringing Younger Customers Into Your Organization

4 minute read – The following blog post was written by c. myers and originally published by CUES on September 19, 2022. Targeting younger customers is so common that you could say it’s ubiquitous, but the reasons why are often fuzzy.  Gaining traction with this group in a way that benefits both younger people and … Continued

Prepare for the Impact of Big Change

4 minute read – The following blog post was written by c. myers and originally published by CUES on June 23, 2021. We often talk about personalization and connecting with the customer, especially as digital adoption grows, but there could be emerging opportunities that are not about forging direct relationships. Consumer behavior continues to shift, … Continued

Keys to a Clear & Effective Objectives Statement for Your RFP Process

Among the many financial institutions that have implemented new loan origination systems (LOS), core systems, or other systems, a number of them find they’re really not getting what they wanted out of the new technology.  Having heard so many implementation stories, we wanted to share a few of the lessons learned and, hopefully, save you … Continued

Deposit Disruption, 2019 Edition

How will you respond? Imagine a world where member deposits are harder and harder to come by—a world in which slow leaks in the potential deposit pool have become a steady drain. As you imagine that world, the time to think strategically about how you could respond is now, before it actually happens. People have … Continued