Customized Program
Process Improvement Education
Customized Process improvement Education focuses on the competencies needed to to build a culture engaged in consistently elevating the experience for customers and employees, increasing efficiency, and continuously evolving the organization’s processes.
Details
We offer customized Process Improvement education tailored specifically to your organization’s objectives. Examples of competencies we focus on are;
- Using strategy to guide objectives, decisions, and actions
- Using c. myers’ experience improvement methodology to quickly perform root causes analysis after identifying non-value added (NVA steps, bottlenecks, and pain points
- Looking at every step of a process through the eyes of the customers and employees
- Using data/business intelligence to help identify potential opportunities for improvement
- Gaining consensus through effective communication and facilitation skills
- Continuously identifying and removing customer and employee friction/pain points
- Developing an implementation and monitoring plan so the new processes become reality
- Assessing strategic progress
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