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This course is designed to help talent develop or improve the competencies needed to build a culture that consistently elevates the experience for customers and employees, increases efficiency, and continuously evolves the organization’s processes. Participants will explore how to lead and support meaningful process and experience improvement initiatives within their teams and across the organization. 

Why: 

Driving efficiencies is not just about cutting steps or speeding things up—it’s about improving experiences, reducing friction, and aligning day-to-day work with strategic goals. As the pace of change accelerates and expectations grow, financial institutions need team members at all levels who can identify what’s not working and confidently help implement better ways of doing things. 

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Event details

Learn More About This Event

The focus of this experiential learning includes helping participants:

  • Explore, using awareness accelerating techniques, how they are intentionally or unintentionally showing up to others and develop practices that can help make desired adjustments
  • Strengthen the ability to critically think through opportunities and solutions by asking and seeking answers to thought-provoking questions
  • Advance their willingness and ability to have uncomfortable conversations with peers and other team members in a timely manner
  • Learn to communicate more effectively and across departments to better engage peers and team members in order for the organization to be operationally successful

The Cultivating Efficiencies course will consist of the following:

  • 3 days of experiential learning – onsite at c. myers’ offices in Phoenix 
  • Participation is limited to facilitate individualized learning opportunities 
  • Small groups to allow participants to step into real-life situations, work through challenges and opportunities, and reflect on their learnings 
  • A scheduled pre-session call and pre-work are required to help participants get the most from the experience 

Who should attend:

The course is designed for anyone who will drive experience and experience initiatives within their own areas or across their organization. Ideally, two people from each organization will attend together. 

Fee:

$3,500 for each participant