Event
Cultivating Process Improvement
Mar 2 - 4, 2027
| Phoenix, AZ
This course is designed to help talent develop or improve the competencies needed to build a culture that consistently elevates the experience for customers and employees, increases efficiency, and continuously evolves the organization’s processes. Participants will explore how to lead and support meaningful process and experience improvement initiatives within their teams and across the organization.
Why:
Process Improvement is not just about cutting steps or speeding things up—it’s about improving experiences, reducing friction, and aligning day-to-day work with strategic goals. As the pace of change accelerates and expectations grow, financial institutions need team members at all levels who can identify what’s not working and confidently help implement better ways of doing things.
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The focus of this experiential learning includes helping participants:
- Connect process improvement efforts to organizational strategy by defining clear objectives, articulating the “why,” establishing scope, identifying the right stakeholders, and determining meaningful measures of success
- Assess processes through the eyes of customers and employees by mapping the current experience and identifying non-value-added activities, pain points, bottlenecks, handoffs, rework, and their underlying root causes
- Develop and facilitate meaningful process improvements by challenging assumptions, asking effective questions, generating creative solutions, and building consensus around an optimized experience
- Turn process improvements into sustainable results by gaining stakeholder buy-in, developing and executing an implementation plan, monitoring progress and benefits realized, and continually revisiting processes for further optimization
The Cultivating Process Improvement Course will consist of the following:
- 3 days of experiential learning – onsite at c. myers’ offices in Phoenix
- Participation is limited to facilitate individualized learning opportunities
- Small groups to allow participants to step into real-life situations, work through challenges and opportunities, and reflect on their learnings
- A scheduled pre-session call and pre-work are required to help participants get the most from the experience
Who should attend:
The course is designed for anyone who will drive experience and experience initiatives within their own areas or across their organization. Ideally, two people from each organization will attend together.
Fee:
$3,500 for each participant
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