A recent area of opportunity and focus has been around how to handle credit risk and deferrals. In this c. myers live, we talk about how business intelligence can assist with identifying member behaviors which can be a helpful indicator when considering your level of concern for reserves.
Key Takeaways:
- What types of information would you want to look at to help you understand credit risk? What are the gaps in information?
- What can you do from a structure, automation, and messaging perspective to engage with the members that need you?
- Implement ways to gather information on what your members need in terms of deferments.
- Talk with your team regularly to understand the stories and what they are seeing on member behaviors, so that you can make timely adjustments to your interactions and information.
