c. myblog

April 18, 2018

Is Your Mortgage Experience Designed for Today’s Borrowers?

If you’re not already taking a closer look at the real estate lending side of your business, there are plenty of reasons to do so.  Home shortages, rising rates, competition, and tax law changes are some of the forces at work that warrant a renewed look at mortgage lending.  Many credit unions will find they […]

February 22, 2018

Core Conversion: Where is the Summit?

If your core conversion happened months or even years ago, and you’re not feeling as great as you thought you would about all the new functionality, you may be wondering what went wrong.  You’re not alone.  That feeling is as prevalent as the common cold, but there is a cure. A conversion requires tireless focus […]

October 4, 2017

The Equifax Data Breach and Some Important Considerations

The true consequences of the Equifax breach will remain unknown for quite some time to come. During our recent strategic planning sessions, the business impact of this breach has been a high priority for management teams. They are discussing various issues, such as: Should we change our account opening process? If yes, How should we […]

July 26, 2017

c. notes – Continuous Process Improvement Supports Strategy

WESTCONSIN CREDIT UNION:  A PROCESS IMPROVEMENT CASE STUDY If you grew up in western Wisconsin, you probably knew this credit union as a great place to bank that’s full of friendly, helpful people. It has celebrated a long history of successes starting with its agricultural roots and continuing to today’s modern mix of urban and […]

May 10, 2017

Process and Profitability – Living Deliberate Process Improvement

Strategic-minded and forward-thinking financial leaders respect the fact that they are in a street fight for relevance. Decision-makers are scrambling to remain relevant to their target markets which continue to expect fresher, faster experiences. Living deliberate process improvement is a greatly underutilized weapon that can be quickly activated to your advantage, resulting in a more […]

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