Elevate Your Budgeting Process

The following article was written by c. myers and originally published by CUES on November 20, 2017.

The credit union budgeting processMore and more financial institutions are recognizing the value of elevating budgeting to expand strategic thinking and drive better business decisions.  The strategic budgeting process is an ideal avenue for connecting strategy, desired financial performance and risk appetite.

To do budgeting well, an organization needs to build its base financial case on a solid foundation—and then consider that budget in strategic ways.

As an example, many financial institutions have invested heavily in technology over the past few years, and a number of them are continuing to do so.  It is important that the strategic reasons for those investments are represented in the financial forecasts.  Perhaps there is an initiative to make it easier to do business with the credit union, and part of that initiative involves technology investments intended to increase loan volumes.  Is the budget showing the expected boost in loan balances and income?

Executives are also recognizing that the time between making an initial investment and reaping the benefits—such as funding more loans or making systems and processes more efficient for employees—can be measured in years rather than months.  It is important for boards to understand the expected timing of the benefits along with the expected financial results of the initial cost.  To accommodate this, the budgeting forecast period is being expanded by many organizations to at least three years and, in many cases, five years.

A detailed budget for year 1 combined with a longer-term forecast is designed to provide a high-level directional view, not to be exactly “right” for years 2-5.  It’s hard enough to be right for one year!

It’s worthy to note that the answers to some of your strategic budgeting questions may not be obvious by looking at the budget, so you may have to ask senior management.  What’s important is that you ask those relevant strategic questions.

One of the greatest values for the board is in the discussion with senior management and gaining more clarity on what the team is doing in the short term to drive toward the longer-term strategic goals set by the board.  This can help with the order of priorities and speed of implementation at both the strategic and operational levels.

Key Questions

Here are just a few questions to consider as you elevate your budgeting process:

  1. How is our strategy reflected in the budget and forecast?
  2. To link our credit union’s strategy with desired financial performance, how far out does our credit union need to forecast?
  3. As things become more complex, should the board ask for a range of likely financial performance versus committing to one set of financial outcomes?
  4. What key forces could upset our forecast?
  5. How does the budget and forecast align with our appetite for risk?
  6. Each credit union faces unique issues.  What other key internal and external headwinds and tailwinds are we facing that should be reflected in our budget and forecast?

A very important piece of the strategic budget is the documentation of rationale for the most important assumptions, especially those that drive results, and how those assumptions relate to strategic initiatives.  If higher lending volumes are assumed in the budget as a result of new technology, that should be noted.  If lower deposit growth is projected due to the economic forecast, that should be noted as well.  Good documentation will make it much easier to answer questions that are sure to come up later.

It is critical that leaders have a clear-eyed view of how strategy and the forces affecting it can impact their financial performance.  This view could result in changes to the order and speed with which priorities are implemented.  But, it’s far better to adjust for what is seen through the windshield than to react once it’s in the rearview mirror.

c. myers corporation, Phoenix, has partnered with credit unions since 1991.  The company’s philosophy is based on helping clients ask the right, and often tough, questions in order to create a solid foundation that links strategy and desired financial performance.

Welcoming the Fall Colors

The c. myers team would like to extend the warmest of greetings to you and your family, and hope you enjoy this special time of year.

Northern Arizona fall colors

Project Management – Avoid These 2 Common Misconceptions

Becoming an organization that is good at project management is not simple.  While the basic concepts of project management are easily understood, there are a myriad of reasons why those concepts are not consistently and effectively put into action.  Here are 2 of the most common misconceptions that get in the way:

Components of project management diagram1) A good project management tool will keep our projects on track.  There is no question that a good project management tool can help with effective project management.  Depending on the size and complexity of the organization, it might be an absolute necessity.  But unfortunately, it won’t – on its own – make the organization good at project management.

A project management tool is invaluable for tracking tasks and clearly showing when projects are in trouble, but it can only do that when task statuses are reported realistically, and without undue optimism.  For tips on how to ferret out accurate status assessments, read our blog, Project Management: 180,000 Definitions of On Track.

2) A good project manager will make us good at project management.  Good project managers can be an important key to effective project management, but don’t expect automatic success.  The greatest project manager won’t be able to shift the organization’s practices without the support and active involvement of senior leadership.

Read how Redwood Credit Union revamped its project portfolio management process, redefined senior management roles in that process, and took its project management capabilities to the next level in our c. notes, How a High-Performing Credit Union Upped Their Game.

And for some helpful thoughts on skill sets for project manager success, read our blog, 5 Musts of an Effective Project Manager.

Optimize Your Budget Business Intelligence

, , ,

Given all of the time and rigor that typically go into the annual budget process, it makes sense to consider how that process might be improved and generate greater business intelligence for decision-makers.  Beyond creating a base budget, following these 6 steps can help take the budgeting process to the next level and provide leaders a significantly better understanding of potential outcomes.

Diagram showing steps for optimizing your budget business intelligence

1)  Begin with the Baseline Budget
The baseline budget should provide a solid foundation for understanding how the primary strategy is likely to impact financial results.  Building upon the credit union’s strategic directions, the budget assesses the impacts of expected new business goals, deposit generation, investment strategies, non-interest income, and operating expenses.  The budget establishes the fundamental expectations for the core strategy and how it will impact the financial measures for success such as return on assets (ROA) and net worth ratio.

2)  Use a Long-term View
Looking beyond the next fiscal year acknowledges that the budget is not a destination, but a path to the future.  It can be useful to see the longer trending impacts of decisions made today, even while recognizing that uncertainty increases when projecting further into the future.  Our clients tell us they find long-term financial forecasts showing impacts over the coming 3-5 years provide valuable information and an early warning while not wading too far into the uncertain future.

3)  Understand the Impacts of Changing Rate Environments
Asset/liability management (A/LM) should be an integral part of the budgeting process.  After understanding the baseline budget, assess the sensitivity of the budget to interest rate risk (IRR).

This process begins with choosing the market rate assumptions in the baseline budget.  We recommend credit unions develop baseline budgets assuming market rates remain at current levels.  By so doing, the impacts of the strategic assumptions can be isolated from the potential benefit or detriment of changing market rates.  Otherwise, the market rate changes may hide risks and opportunities driven by the core strategic assumptions.

Once the baseline budget impacts are understood in the current rate environment, play through a variety of likely and potential market rate changes, with rates increasing and decreasing, and where short- and long-term market rates move independently (i.e., twisted yield curves).  How sensitive is the structure to those changes in rates?  And what other decisions might be made today that remain consistent with the overall strategy but may reduce potential net income volatility in changing rate environments?

4)  How is the Credit Union Positioned for IRR if the Budget is Successful?
Regardless of how far forecasts look into the future, targets are typically established for the coming fiscal year for measures such as growth in members/assets/deposits, ROA, net worth, etc.  While assessing the impact of changing rate environments along the way, how well-positioned is the credit union for future IRR in 1 or 2 years if the budget is achieved?

Using the target financial structure implied by the budget, how would the A/LM modeling assess IRR at that point in the future?  Is the credit union better prepared for market rate volatility, or did the credit union increase its risks?  Are IRR policy limits and guidelines still being met?  If not, understanding those risks today and weighing options with the board and management could be critical.

5)  Consider Alternative Scenarios beyond the Base Budget
Most would agree that having a clear picture of the future would be a welcome gift, especially during budget season.  Unfortunately, predicting that future can be a tricky business.  Instead, we often look to recent trends to inform us of likely market directions and pressures.

When trends appear likely to impact the credit union’s business model or strategy, it can be valuable to consider the extent of those impacts and likely responses the credit union may take.  Ask how trends might impact the business model, and develop what-if scenarios to understand the potential financial implications while also testing mitigating strategies.

For example, what if the trend data suggested mortgage volumes may slow, and a growing opportunity for more home equity loans?  What challenges or opportunities might that present?  Similarly, what if some regulators warned about the risks of low-cost funding sources going away, and at a time when long-term assets in the industry have been increasing?  What if funding costs increased more rapidly than anticipated?  If concerns exist for the credit union with regard to long-term assets, what options might exist today (i.e., before more of the industry might face similar pressures) to mitigate the risk in some way?

Considering alternative scenarios can better prepare management and boards for potential impacts, and create more informed strategic dialogues.  Modeling such scenarios early can better prepare the credit union to pivot from current strategies should those trends continue by creating awareness and understanding.

6)  Effectively Summarize the Results
The value and power of this additional business intelligence can be lost if buried in an array of detailed reports.  However, by being clear on the critical measures to evaluate, we have found that the results can be typically summarized in a 1- or 2-page document.  Using a brief description of the budget and what-if options, the measures can be included in table form.  This allows decision-makers to quickly assess the different outcomes of each of the various options and how they compare.

For many credit unions, the investment in the annual budget is significant.  Perhaps because the effort can be monumental, many do not focus on generating the additional value that can come from these steps.  However, with the powerful tools available to credit unions today in budgeting and A/LM software, steps 2-6 should require a fraction of the typical budgeting time while delivering exponentially greater business intelligence to decision-makers.  Tools today can allow for fast-paced what-if scenarios, building on and creating more value from the baseline budget.  Using these tools, credit unions can do more to rehearse many possible tomorrows today.

Recent Uncertainty Highlights The Importance of Evaluating Strategic Net Worth Requirements

,

The rapidly changing competitive environment and recent natural disasters are reminders of the importance of evaluating strategic net worth requirements.

Natural disasters, like the recent string of hurricanes that impacted the country, contribute to uncertainty and highlights the need to evaluate strategic net worth requirements.

A key component to understanding strategic net worth requirements is taking a deliberate approach to understanding aggregate risk.  In a previous blog post we outlined an approach to help with this process.

Two types of risks that should be included in any effective aggregate risk process are interest rate risk and credit risk.  While these two key risks need to be addressed, growing concerns on strategic risks to future earnings streams should also be discussed and incorporated into the aggregate risk estimate.

For instance, think about the potential reduction in future earnings as consumer usage of real-time financial management self-service alerts that can curb their spending increases.  And options for how consumers pay for their purchases continue to rapidly expand beyond the traditional financial services industry – Amazon could be the next big player in this space.

The Current Expected Credit Losses (CECL) standard is another example of how the environment is changing.  CECL should not be viewed as just an accounting issue because it has the potential to impact both earnings and net worth.  While 2021 may seem like a lifetime away, it is critical that decision-makers understand their credit union’s capacity to handle the impact of CECL.

Remember that being within individual risk limits does not necessarily indicate that the credit union is safe and sound.  As history repeatedly teaches us, bad things don’t usually happen in isolation.  The few pressures described above can occur while an unforeseen event comes out of left field, such as the Equifax data breach.

Another example of an unforeseen event is the string of natural disasters that have impacted the country in the past few months.  For those affected, it is still too early to understand the fallout from these events.  However, it is an unfortunate reminder that the unexpected can happen, and the net worth needs to be able to handle multiple risks happening simultaneously or bear the brunt of cascading events.

None of the risks above are easy to quantify, but that doesn’t mean risks should not be aggregated to gain an understanding of the aggregate risks relative to net worth.  Starting with a list of your management teams’ top concerns is a great way to get the ball rolling.  Keep in mind that the chance of being “exactly right” on your credit union’s aggregate risks is slim to none.  The value is in the strategic discussions and the allocation of net worth to strategic threats and unforeseen events.